INSTINCX
FAQ'S and
how to submit
your files for your
graphics product and order.
FAQ'S and
how to submit
your files for your
graphics product and order.
What To Send With Your File:
When sending your file or document be sure to include:
Your design and layout specifications. Copy of and name and style of your requested fonts. All graphics and/or Artwork in the above mentioned formats. All necessary files in eps format. Any color specifications. An example or copy of your desired concept or design. Photo images with resolution not exceeding 300 dpi for grayscale and CMYK images. Clipping paths should be created in Photoshop/Illustrator and clipped into one full pixel. Be sure to rotate, scale or crop all images before production begins to ensure a quicker turnaround time for your project.
Image Resolution and Considerations include:
Specified Payment Requirements With Completion and Delivery of Order The customer must pay the remaining of their balance before completion and delivery of their finished online graphics order. We deserve the right to determine whether or not the provided copy received from the customer for their project production is usable. To ensure the best results and to reduce costs follow the following instructions: Make sure the exact size of the finished original object for production use is supplied in finished form on disc and on hard copy. For best results provide the files as an eps file or jpg or tif format as no enlargement of the copy is permitted with the exception of a few inches to ensure the best quality for your product. All orders must contain clear and precise specifications and written approval before production begins. What are your guidelines for artwork submissions? (Copy Errors) All submitted information and copy is reviewed before production. We try our best to ensure accuracy as well as meet the customers expec- tations however, we are not responsible for errors in submitted customer designer’s files. Contact us if you need help with preparing or formatting your files to send to us for your graphics image.
How long will it be before we receive our graphics purchase or first proof of our project?
Production and Proof Time Specifications The average production time depends on the complexity of each order. Multiple items in a single order requires the most production time. Items needing special requirements vary in production and order estimates. Production Days and Times are Monday thru Friday excluding standard holidays from 9:00 a.m. to 5:00 p.m. Production time for each order does not begin until all correct artwork components and order information are received with a signed order of purchase listing a break down of the production. (Orders with accurate files will precede orders improperly set-up or requiring adjustments. Normal production time is required after proof approval and varies accordingly to the complexity of designs specifications of each order.) Proofs: The customers first proof is free however, additional orders requiring additions or edits require a fee of $15.00 plus costs depending on edit specifications but will not exceed a maximum of $200.00. Approvals and changes of orders need to be requested in writing. Proofread your files and test print them including separations. We are not responsible for errors in files submitted via the client and additional charges will apply to correct or alter files.
What about graphics jobs edits and alterations and what is your cancellation policy or policies?
We design most of our products using standard sized dimensions however, the customer can specify otherwise and prices will be adjusted when necessary. Changes to orders in progress may require additional cost or time. Cancellations after work has begun or within a 24 hour period will require payment for work performed (customer’s down payment to begin work), materials ordered, or generated re-stocking fees incurred. A minimum cancellation fee of $55.00 for cancellations made during 48 hours of sale and 20% of the total cost of the project for cancellation of orders after 14 days or after initial proof of design has been presented to the client, is mandatory once an order has started and if the order is canceled after a 24 hour period from the time of order confirmation. No refunds are permitted on sale items or once final payment has been received and the product has been sent to the customer.
How will I receive my online graphics purchase and how will it be formatted?
Process for Completed Graphics Jobs Finished Graphics Jobs which have been purchased online through our website INSTINCX.COM will be emailed to the purchaser or customer in a compiled format such as a zip. file in one or more of the following formats depending on whether or not the customer has specified a specific format: Photoshop, Illustrator, jpg, gif, tiff, eps, swf, and any adjoining flash files finalized in zip format when possible.
Once I finalize a logo that INSTINCX created, do I own the rights to it?
All the rights to the final logo and along with all purchased designs purchased by you, the customer, belong to you. You may register or trademark your final logo design. It is important to own all rights to the design in order to avoid any legal issues after you have used it on printed material. Continue reading about copyrighting your logo towards the end of the page.
I am using a Mac computer, will I have any problems using my final design files?
All final design files can be used for Mac and / or PC if the designer purchase a package which includes purchasing of the original designer ai files. In this case the fonts and colors would be supplied to the graphics client.
Can I use my final files for my stationery, outdoor signage, promotional items and for future projects?
We supply you with the high resolution master vector files or picture files that can be used for any type of reproduction. You may supply your printer, web design company, advertising agency, etc. with the final files and they will never have a problem reproducing it regardless of the platform or software they are using.
We are able to supply you with: JPG, EPS, AI, PSD, CDR, BMP, TIFF, and GIF for both Mac and PC. You will also have the exact color codes ( CMYK and RGB ) and fonts used.
What happens if I'm not satisfied with the initial logo concepts your team has created?
If you are not satisfied with the initial logo design concepts, we continue to work with you until you are completely satisfied with your purchase. With our sales products which are discounted only minimal edits are allowed before we charge our standard fees for edits depending on the amount or complexity of the edit, which must fall within the concepts and description of your original product purchased. For instance, if you purchase a 20.00 logo, you won't be able to ask for a new logo with an illustrated graphic. You would have to receive a new logo close to the original concept you emailed us or notated in the description section when you submitted your product for purchase to us online.
You may also request a refund before requesting initial concept design alterations. Sales items are non-refundable. See our cancellation policies below.
Will I be able to speak to any designers before my logo project begins?
If needed one of our designer or project managers, depending on the project, will always speak to you directly via email before any work is started. Please feel free to email us anytime you have a question or concern. Most edits are free within reason.
Would it be possible to enhance or modify my current logo to give it a fresh look and feel?
Yes. If you have an existing logo design, we can refresh it for you to give it a more modern look and feel usually if you have the original eps or design files or we will copy as close to possible to the original image you supply. If we're unable to duplicate the design we'll let you know.
How long will it take before I can review my initial logo deign?
Your initial logo design samples will be ready within 3 to 14 business days after payment is accepted.
How do I place a logo design order ?
You can order a custom logo design by viewing our purchase page or products pages on our websites. For custom orders send us a message on our contact page.
How do I copyright protect my new logo or trademark?
LOGO COPYRIGHT PROTECTION Trademarks versus Copyrights Sometimes it's difficult to remember that copyright and trademark, while they are both intellectual property, refer to different things. It can be fairly confusing to distinguish between the two, but making sure you have the right one is important for protecting your intellectual property. So, let's look at the definitions given by the US Copyright Office and US Patent and Trademark Office so we can see how they are different. A copyright "protects original works of authorship including literary, dramatic, musical, and artistic works such as poetry, novels, movies, songs, computer software and architecture. Copyright does not protect facts, ideas, systems, or methods of operation, although it may protect the way these things are expressed.
" The definition of trademark is that, "A trademark includes any word, name, symbol, or device, or any combination, used, or intended to be used, in commerce to identify and distinguish the goods of one manufacturer or seller from goods manufactured or sold by others, and to indicate the source of the goods. In short, a trademark is a brand name." So, in summary, copyright covers expressions of ideas, trademark covers logos and brand names. A trademark is a word, name, symbol or device which is used in trade with goods to indicate the source of the goods and to distinguish them from the goods of others. So in other words, a hamburger from McDonald's is distinguished from a hamburger from Wendy's not just by the things on the burger, but also by the wrapper and logo, and slogans.
A service mark is the same as a trademark except that it identifies and distinguishes the source of a service rather than a product. So a trademark is for a product, and a service mark is for a service. Trademark rights are used to prevent others from using a confusingly similar mark, but not to prevent others from making the same goods or from selling the same goods or services under a clearly different mark. As you saw in the above example, they were both hamburgers, but distinctly different from each other because of the packaging. You register trademarks, you register them either with the state or federally. Trademarks which are used in interstate or foreign commerce may be registered with the Patent and Trademark Office, which is federal. This way your mark is not just protected locally, but also all over the world. Basically, in order to protect a business name within your industry, you would apply for a trademark.
You can use trademarks to protect the name of products or services, logos, slogans, packaging and even sounds and smells. In essence, a trademark can be almost anything that is used to identify a particular product or service. Before you can get a trademark you have to make sure that no one else is using it. You do this by conducting a trademark search. You can conduct this search yourself, or hire an attorney to do it for you, or another company that specializes on something. To register a trademark, that's done either through your Secretary of State for a State trademark or the US Patent & Trademark Office for a Federal trademark. Federal trademarks can only be received if you sell your product over state lines. For more information about copyrighting your logo or trademark see the link below or contact your local State Copyright Office.
http://hubpages.com/hub/Trademarks-versus-Copyrights.
MOST COMMONLY ASKED FAQ'S FOR INSTINCX.
What are your file submission requirements?
When sending files the customer needs to include their name, phone number, email, address, job name, and job specifications for all designs requests. Also include an example of your desired design or concept. Compress files using WinZIP (PC) before sending the project information to us in the following formats: Photoshop, Illustrator, jpg, gif, tiff,eps, and flash files finalized in zip format when possible.
What are your file submission requirements?
When sending files the customer needs to include their name, phone number, email, address, job name, and job specifications for all designs requests. Also include an example of your desired design or concept. Compress files using WinZIP (PC) before sending the project information to us in the following formats: Photoshop, Illustrator, jpg, gif, tiff,eps, and flash files finalized in zip format when possible.
Instincx File Submission Requirements